We offer free shipping for online orders, your orders will be insured for the full purchase amount, and can be tracked at the EMS website. You will get your orders in 7-15 days after payment.
Delivery Notice Email with Delivery tracking number and tracking website will be sent to your registered email address after your order is processed for the local Postal Service, you will be able to track the delivery within 4 business days after the notice. Please keep an eye on the tracking info in case of possible delivery problems.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Delivery is guaranteed. but we are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer. Usually, your order will not be charged a customs fee, for it will be stamped as "gifts" or "samples" to avoid a customs fee. In seldom cases, orders would be charged the customs fees by your country Custom, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the Customs authorities in your country or any other. Contact your local Customs office for more information about customs fees, duties, and taxes.
If you want to cancel your order, please contact us within 24 hours after sending payment. If your package has not been sent out, we will stop it. If your package has been sent out, you could keep it or return it when you get it. Please confirm your order before sending payment. Thanks You!
Replacement applied when a certain product run out of stock suddenly, especially in busy season. Small gifts offered occasionally if replacement is accepted by customers. We will send E-mail to you if product you order is out of stock.
If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, returned items must not be washed, worn or altered. We won't afford shipping fee of your return. Your return package that arrive COD will be denied. Please pay fees to shipping company first for your return.
After getting your return package, we will send refund request to our bank within 48 hours and send you an E-mail about this. Please Note: Your refund will be credited to the original purchaser's credit card, and it may take up to 30 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and we are unable to influence this.
Gergana Enterprises Limited
20 Gialtas, Agios Nikolaos, PC3100, Limassol, Cyprus